Customer Quality Engineer | Ulu Tiram

Company Background:

Our client is a well-established technology manufacturer specializing in magnetic solutions and injection molding products. The company offers end-to-end services from design and R&D to mass production, supporting global customers through integrated manufacturing and engineering capabilities.

Job Responsibilities

1. Track and support product quality performance at customer production lines, confirm defective issues identified at customer sites, establish smooth communication channels with customers, and maintain positive customer relationships; understand customer requirements and satisfaction levels and feedback improvement needs internally.
2. Verify customer-side returned or batch-rejected defective products, prepare relevant reports, communicate with customers to maintain good relationships, coordinate the return of confirmed defective products to the company, and track the effectiveness of corrective actions.
3. Confirm monthly delivery quality performance and provide feedback internally; conduct face-to-face communication with customers to understand their expectations, explain internal improvement plans, support and coordinate on-site rework activities for defective products, assist project teams, and track the performance of new projects at customer sites.

Job Requirements

1. Education: Diploma or above, preferably in Accounting or related disciplines.

2. Skills: Proficient in Microsoft Office applications.

3. Language: Clear verbal communication with strong comprehension and expression abilities.

4. Competencies:

• Basic knowledge of production management and production planning.

• Strong communication, coordination, and teamwork skills.

• Basic computer operation skills and office software proficiency.

• Familiarity with production processes and production planning management systems is an advantage.

• Able to adapt to a certain level of overtime work and job-related pressure.

Salary Range: RM6k - RM10k