Retail Operation Manager | KL

Company Background:
An established Malaysia-based wellness and aesthetic company specializing in body care, slimming, and non-invasive treatments, known for personalized services, strong customer loyalty, and continuous business expansion.

Job Descriptions:

• Oversee daily outlet operations, including staff scheduling, attendance, and manpower planning
• Lead, train, and motivate team members to ensure high performance and service standards
  
• Monitor appointment bookings to maximize productivity and efficiency
• Manage inventory, stock ordering, and ensure proper maintenance of equipment and tools
  
• Ensure outlet cleanliness, hygiene, and overall customer experience
• Drive sales performance and achieve outlet targets for services and products
• Handle customer feedback and resolve issues professionally
• Prepare daily reports and ensure compliance with company policies and SOPs
• Support marketing activities, promotions, and company events

Job Requirements:

• Bachelor's Degree in Business Administration, Retail Management, or related field
• Minimum 5–8 years of experience in retail or outlet operations management
• Proven experience in managing multiple outlets or leading large teams is an advantage
• Strong leadership, team management, and staff development skills
• Sales-driven with a strong understanding of retail KPIs and performance management
• Excellent communication and interpersonal skills, with the ability to handle customer issues effectively
• Good organizational and problem-solving abilities with attention to detail
• Able to work in a fast-paced environment and handle operational challenges independently
• Proficient in Microsoft Office and retail management systems
• Willing to work on weekends, public holidays, and flexible hours as required

Salary Range: RM4k - RM7k