Virtual Assistant (Medical Records & Subrogation Processing)

Employer: Law Firm based in USA

Work Setup: Remote

Working Schedule: Pacific Standard Time

Salary: $1,000 - $1,200

Job Summary

We are seeking a highly organized and detail-oriented Virtual Assistant to support our medical records and subrogation processing operations. The ideal candidate will handle medical document requests, follow-ups, and subrogation claim initiation while providing administrative support. This role requires excellent communication skills, time management, and a proactive approach to ensure efficient workflow and timely resolution of tasks.

Key Responsibilities:

Medical Records Management:

• Request medical billing and records from providers promptly.
• Request account balances from healthcare facilities.
• Create and manage follow-up reminders (12 weeks) to confirm receipt and processing of document requests by hospitals.
• Perform routine follow-ups to ensure all requested documents are obtained in a timely manner.

Subrogation Claims Handling:

• Establish initial subrogation claims with the clients health insurance via phone, fax, or email.
• Schedule follow-up reminders (23 weeks) to confirm claims are open and in process.

Administrative Support:

• Provide assistance and support as needed to facilitate case progress.
• Maintain accurate and up-to-date records of all requests, follow-ups, and completed tasks.
• Communicate effectively with providers, insurers, and other stakeholders to ensure clarity and compliance.

Qualifications:

• Proven experience as a Virtual Assistant in medical billing, records management, and subrogation processing or in a similar administrative role.
• Strong organizational and time-management skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficient in using office productivity tools (e.g., Microsoft Office, Google Workspace) and CRM or case management software.
• Ability to work independently, manage multiple tasks, and meet deadlines.