Associate Director, Accounts Receivable (2454014)

Job Overview:

The Associate Director of Accounts Receivable is tasked with overseeing the management of credit risk and leading the Credit & Collections team. This position, which reports directly to the Director of Accounting, requires close collaboration with IT, Sales, and customers. The role involves leading a team of around 15 Credit & Collections professionals, ensuring efficient cash flow management by closely monitoring customer accounts and Days Sales Outstanding (DSO).

Key Responsibilities:

• Oversee the credit approval process, determine appropriate credit limits, and regularly review credit risk exposure.
• Develop and track key performance indicators to aid in predicting bad debt, managing DSO, and achieving budget goals.
• Manage cash inflow projections in coordination with the Treasury department.
• Assist the Director of Accounting in implementing strategies focused on cost reduction, process optimization, revenue enhancement, and resource alignment.
• Work closely with Sales and other departments to support business growth while managing financial risk, ensuring alignment on financial issues and operational strategies with customers.
• Stay informed on economic trends, industry shifts, and customer conditions; communicate with various departments to assess potential impacts on customer creditworthiness and credit limits.
• Evaluate key performance metrics against historical data and future targets to ensure effective credit, collections, and cash application processes.
• Contribute to the development and enforcement of Accounting Policies and Standard Operating Procedures to support billing, credit, collections, and cash application functions.
• Engage with external customers and internal stakeholders to resolve billing issues and address customer service concerns, including complex situations like held orders, disputes, and payment allocations.
• Set clear objectives, establish performance standards, inspire and develop team members, delegate tasks efficiently, provide constructive feedback, and foster a collaborative work environment.
• Oversee relationships with third-party service providers responsible for system functionality, upgrades, and maintenance.
• Cultivate a culture of high performance and continuous improvement within the team.

Qualifications:

• Bachelors degree in a relevant field.
• 5-7 years of progressively responsible experience in a related area, with at least 4 years in a managerial role, preferably within the pharmaceutical sector.
• Strong expertise in conflict resolution and negotiation.
• Proven ability to build and maintain effective working relationships.
• Proficiency in various business and personal computer applications, including Windows-based programs, JDE, SAP, and large-scale mainframe systems.
• Excellent verbal and written communication skills.
• Strong organizational abilities and project management capabilities.
• Demonstrated ability to deliver high-quality customer service to both internal and external stakeholders.
• Skilled in negotiating complex issues with customers and sales teams.
• Effective in mentoring and training staff.
• Deep understanding of Order to Cash processes and best practices.
• Ability to plan and achieve goals, manage resources efficiently, and implement strategies that support departmental objectives.
• Competence in problem-solving, analyzing the impact of decisions, and executing recommendations that align with department goals.

Salary Range: $145k - $165k