Job Openings Sales Support Specialist

About the job Sales Support Specialist

We're looking for a proactive and organized Sales Support Specialist to assist the sales team with lead management, customer follow-ups, sales coordination, and administrative support.

The ideal candidate is a confident communicator who can keep sales activities organized, maintain accurate records, and ensure that leads and customer inquiries are followed up promptly.

Key Responsibilities

  • Respond to prospective and existing customer inquiries through phone, email, chat, and other approved channels.

  • Follow up with leads and customers based on agreed timelines.

  • Assist with lead qualification and endorse qualified opportunities to the appropriate sales team member.

  • Schedule sales calls, consultations, or product demonstrations when required.

  • Maintain accurate and updated customer, lead, and sales activity records.

  • Monitor pending leads and follow-up activities to ensure opportunities are not missed.

  • Prepare sales presentations, proposals, reports, and other supporting materials.

  • Assist with order processing and customer account coordination where applicable.

  • Coordinate with internal teams to resolve customer concerns and complete sales requirements.

  • Provide general administrative and operational support to the sales team.

  • Prepare regular reports on lead activity, follow-ups, conversion progress, and sales results.

Qualifications

  • Previous experience in sales support, lead generation, customer service, appointment setting, or a related role.

  • Strong verbal English communication skills.

  • Comfortable speaking with prospective and existing customers.

  • Experience using CRM systems, spreadsheets, email, and online communication tools.

  • Strong organizational and follow-up skills.

  • Detail-oriented and able to maintain accurate records.

  • Able to manage multiple priorities and meet deadlines.

  • Comfortable working independently in a remote environment.

  • Experience supporting a sales team is an advantage.

Key Attributes

  • Proactive and results-driven

  • Customer-focused

  • Confident communicator

  • Organized and dependable

  • Detail-oriented

  • Consistent with follow-ups

  • Comfortable taking ownership of assigned task


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