Customer Support Associate

Job Description:

* Serves customers by providing product and service information and resolving product and service problems.

* Attracts potential and current customers by answering product and service questions and suggesting information about other products available on the ASAP or Scheduled Menu.

* Opens customer accounts by recording account information.

* Maintains customer records by updating account information.

* Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

* Assists customers with processing orders online.

* Recommends potential products or services to management by collecting customer information and analyzing customer needs.

* Prepares product or service reports by collecting and analyzing customer information.

* Contributes to team effort by accomplishing related results as needed.

* Informs customers of other inside outreach offers.

* Ensures that all incidents among all HUBS are logged correctly and filled in the appropriate ledgers.

* Documents all phone calls / incidents observed while on shift.

Qualifications:

* Minimum 21 years of age

* High school diploma

* Hiring preference will be given to those candidates with open availability

  o Open availability is defined as the ability to work any and all hours required without restrictions, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.

* At least 1 year of customer service experience required.

* At least 1 year of retail/hospitality experience preferred

* At least 1 year of data entry or communications experience preferred