Technical & Functional Business Analyst

We are seeking a detail-oriented and analytical Business Analyst with strong SQL experience to join our team. The ideal candidate will be responsible for analyzing business processes, identifying opportunities for improvement, and providing data-driven insights to support strategic decision-making.

Responsibilities:

• Analyze, diagnose, and resolve software problems, configuration issues and assist with implementation of our company-wide core software platforms.

• Provide direction and training to internal teams in the use of the application and how it relates to business workflow.

• Identify and correct or advise, on technical and system configuration issues.

• Suggest feature and product enhancements to our development team.

• Act as the primary point of contact for functional and technical troubleshooting for our teams globally.

• Consult with internal and external teams to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.

• Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users; track and fully document changes for functional and business specifications; write detailed universally understood procedures for end users and for use in training.

• Participate in test case definition and user acceptance testing and testing of new system functionality. Develop training curriculum and conduct formal training sessions for end users.

Qualifications and skills

• BSCS or a Computer science graduate with relevant experience

• Proven experience as a Business Analyst or in a similar analytical role.

• Strong proficiency in SQL for data extraction, manipulation, and analysis.

• Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively.

• Ability to independently learn our software platform and related dependencies quickly and thoroughly using a variety of methods.

• Self-motivated, detail-oriented, organized with ability to attach a sense of urgency to tasks and projects.

• An ability to work independently and efficiently to meet deadlines.

• A desire to grow professionally inside of a fast-growing organization