Service Delivery Manager

Our client is the leading pan-European exchange in the Eurozone with a unique federal model across the Belgium, Dutch, French, Irish, Norwegian, Portuguese, Italian markets. Also operates a UK-based regulated securities market.

From raising equity to traded products, issuer services to market data, company addresses the needs of our marketplaces, investors and companies, playing a crucial role in connecting European businesses to capital markets, fostering economic growth, and providing listing opportunities for companies of varying sizes.

In the context of the ongoing Infrastructure and End User Services Integration plan within Group, the Infrastructure department is hiring a new Service Delivery Manager position following a departure.

This Service Delivery Manager will have a key transversal role by building Monthly/Weekly reports regarding KPI, following Vulnerabilities and guaranteeing SLAs delivered to the different companies , organizing the governance, leading the remediation action plans when needed and collecting audit evidence / documentation required

Key accountabilities

As Service Delivery Manager, the candidate will be the privileged contact for the companies/entities for any Infrastructure and EUS specific topic in particular vulnerabilities and work on Audits

On Vulnerabilities, the candidate will :

• Manage Vulnerabilities reports on a weekly / Monthly basis, providing specific views depending on requests.
• identify any vulnerabilities gaps according to the risks defined by Security teams and lead proactively some remediation plans with the technical teams.
• take the lead on processes and provide solutions
• manage the vulnerabilities actions plan, providing a specific view on Kpi and progress for each company .
• prepare regular and ad-hoc reports on progress, financial status, risks and issues

On audit / regulation the candidate will :

• contribute and analyze the element required
• collect and make sure they are delivered on due time.

Your profile

minimum 7 years of experience with high potential

• Degree in Technology
• Background in IT domain mandatory. Infrastructure (Linux, Windows AWS) is a +
• Structured and rigorous approach
• Experience on Vulnerabilities/reporting in a challenged and multi-projects environment.
• Strong interpersonal skills excellent oral and written skills with and ability to work in client-facing projects.
• Flexibility and ability to work in environments with changing priorities
• Data analysis skills
• English language: fluent
• Software currently used : Excel, PowerBI, JIRA
• Knowledge in Python can be a +