Customer Support Executive

We are looking for a reliable and proactive Customer Support Executive to manage customer communications, resolve issues, handle leads in GHL, support wholesale lead generation, and assist with customer-service automation.

Key Responsibilities:

• Manage daily customer email support and respond to inquiries promptly and professionally.

• Resolve customer issues related to orders, shipping, returns, exchanges, products, and general inquiries.

• Handle complaints professionally and follow up until issues are resolved.

• Maintain accurate records of customer interactions and cases.

• Manage and update leads in GoHighLevel (GHL), including lead status, notes, follow-ups, and pipeline stages.

• Ensure no potential leads or customer follow-ups are missed.

• Make outbound calls to potential wholesale customers, introduce products, understand their requirements, and follow up with interested prospects.

• Record wholesale call outcomes and lead information in GHL.

• Assist with setting up, testing, and improving GHL automations and workflows for customer support, lead follow-ups, and other repetitive processes.

• Identify repetitive manual tasks and suggest opportunities for automation.

• Maintain and improve customer response templates and support processes.

Requirements:

• Excellent written and spoken English.

• Strong customer service and communication skills.

• Previous experience in customer support, email support, sales, or lead management.

• Comfortable making outbound calls and communicating with potential customers.

• Strong organizational skills and attention to detail.

• Ability to multitask, follow up consistently, and work independently.

• Proactive problem-solving attitude.

Timings: 10AM to 7PM (however, can be adjusted based on need)
Experience: 6 Months - 2 Years