Reservations Executive

Reservations Executive

About Our Client
Our Client operates within the hospitality sector in Malta, offering premium accommodation and services to guests from both local and foreign markets. Committed to delivering exceptional guest experiences, the Client continually enhances its offerings to maintain a high standard of quality.

Role Overview
The Reservations Executive plays a key role in ensuring the efficient operation of the Reservations Department. Reporting to the Sales & Marketing Manager, this role involves the accurate and timely management of all bookings and data entry, with a focus on accessibility for all departments via the Hotels Property Management systems. Additionally, the Reservations Executive will work closely with the Sales & Marketing Manager to boost revenue from both local and foreign bookings, ensuring revenue targets are met.

Key Responsibilities

• Booking and Data Management: Ensure all bookings, rooming lists, and supplementary services are processed accurately and efficiently.
• Team Leadership: Lead the reservations team in room allocation and oversee the delegation of duties, supporting a team-focused and motivational environment.
• Guest Services Coordination: Coordinate and monitor pre-booked supplementary services, including transportation, car hire, food packs, spa bookings, and more, ensuring seamless service for guests.
• Briefings and Communication: Conduct daily briefings to review house counts, business forecasts, appointments, and other relevant activities, ensuring the team is well-informed and queries are promptly addressed.
• Revenue Generation: Collaborate closely with the Sales Team to manage revenue streams, control business flow, and optimise yield in order to achieve revenue targets.
• Client and Vendor Relations: Respond promptly to leads, negotiate, and follow up with new and existing clients to secure bookings and maintain strong business relationships.
• Continuous Improvement: Regularly assess current systems and procedures, proposing improvements to enhance effectiveness and efficiency.
• Training and Development: Ensure the team's training needs are met, collaborating with management to provide internal or external development opportunities as needed.

Qualifications, Skills, and Attributes

• Experience: Minimum of 3 years in a reservations or similar role, ideally within the hospitality sector.
• Language Skills: Fluent English is required, and Maltese language proficiency is an asset.
• Communication Skills: Strong verbal and written communication skills, with the ability to liaise effectively with clients, team members, and other departments.
• Interpersonal Skills: Excellent leadership and teamwork abilities, fostering a positive and collaborative work environment.
• Technical Skills: Proficient in Property Management systems and familiarity with standard hotel booking procedures.
• Organisation: Strong organisational skills to manage a high volume of bookings and data.
• Self-Motivated: Demonstrates initiative, with a proactive approach to improving department processes and achieving revenue targets.
• Problem-Solving: Effective at resolving booking and guest-related issues to ensure a positive experience.

What's on Offer

• Compensation: A competitive salary with performance-based incentives.
• Working Hours: Standard office hours, with an on-site requirement at the office in Mellieha.
• Other Benefits: Attractive discounts within the company and affiliated brands.
• Career Development: Access to growth and advancement opportunities within a dynamic and expanding company.

What Heroix Offers

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