Head of Strategy - Digital Channels

Head of Strategy - Digital Channels

About Our Client

Our Client is a leading international retail bank renowned for its exceptional financial services and innovative solutions. The company's commitment to excellence and innovative approach makes it an ideal environment for professionals seeking a challenging and rewarding career.

Role Overview

The Head of Strategy - Digital Channels will lead the daily management of the Digital team and shape the development and execution of the future strategy for digital channels. This role is critical in enhancing customer experience and maximising revenue opportunities while ensuring adherence to regulatory requirements. The Head of Strategy - Digital Channels will manage the retail bank's direct digital platforms, including Internet and Mobile Banking, and drive the commercialisation of these channels.

Key Responsibilities

• Owner of Direct Channels: Oversee the retail business's direct channels, including Internet and Mobile Banking, ensuring optimal functionality and performance.
• Digital Strategy: Develop and implement the digital strategy for the retail bank, focusing on functional development and customer experience improvement.
• New Digital Functionality: Drive the development and deployment of new digital functionalities across product and service journeys.
• Channel Commercialisation: Increase customer take-up and usage of digital channels, while boosting online sales and servicing.
• Customer Insight Implementation: Use customer insight to shape growth strategies and enhance customer experience.
• Innovation & Trends: Stay informed on key trends and innovations in digital technology, APIs, Automation, and Agile working practices, ensuring our Client's customer-centric approach.

Qualifications, Skills, and Attributes

• Experience: Proven experience in driving commercial digital KPIs and developing strategies aligned with regulatory and industry standards.
• Leadership: Track record of leading and motivating a team, with experience working in a matrix environment and influencing at local, regional, and group levels.
• Digital Expertise: Strong technical knowledge of digital marketing strategies and digital commerce.
• Financial Services Knowledge: An understanding of the bank's products, services, and processes would be advantageous.
• Professional Training: Qualifications or training in Digital Commerce/Digital Marketing would be beneficial.

What's on Offer

• Career Growth: Opportunity to lead a team and make a significant impact on the financial performance of a leading retail bank's insurance division.
• Competitive Salary: A remuneration package that reflects your skills and experience.
• Professional Development: Access to various development programmes, mentoring, coaching, and top-tier training to advance your career.
• Flexible Work Environment: Enjoy the freedom to determine how, when, and where you work alongside your team, promoting a balanced work-life integration.
• Financial Security: Benefit from a comprehensive benefits package that includes contributions to an Employee Pension Plan.
• Wellness Support: A broad range of resources to support your mental, physical, and social well-being, including free counselling sessions and an annual wellness expense allowance.
• International Opportunities: Explore global career paths with the potential to work in any of our international offices.
• Inclusive Community: Join Employee Resource Groups that connect colleagues with shared characteristics and interests, fostering a sense of belonging.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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