FSQA Coordinator (AU)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

The Food Safety and Quality Assurance (FSQA) Coordinator plays a key role in supporting the business by managing food safety complaints, ensuring timely upload and follow-up of audit reports, and preparing monthly data reports for internal and external stakeholders. The role also oversees compliance with ethical and sustainability standards, including SEDEX and ETP requirements. This position requires a solid understanding of food safety principles and compliance frameworks, strong attention to detail, and excellent organizational and problem-solving skills. Effective communication is essential, as the FSQA Coordinator regularly collaborates with internal teams, external suppliers, and third-party auditors to ensure timely resolution of issues and continued alignment with both regulatory and customer standards.

Responsibilities and Duties

• Investigate, document, and coordinate the resolution of food safety complaints, working closely with internal teams and suppliers to ensure timely and effective corrective actions.

• Manage the timely upload of internal and supplier audit reports to relevant platforms. Track and follow up on corrective actions to ensure closure within required timelines.
• Collate and analyze FSQA-related data for monthly reporting. 
• Prepare accurate summaries and dashboards for internal stakeholders and senior management.
• Ensure compliance with SEDEX and Ethical Trade Program (ETP) standards by maintaining up-to-date records, coordinating audits, and supporting supplier compliance activities.
• Liaise with cross-functional teams, suppliers, and certification bodies to align on compliance requirements, food safety issues, and data reporting.
• Maintain an up-to-date register of all suppliers' GFSI (Global Food Safety Initiative) certifications, ensuring timely renewals, documentation, and alignment with company requirements.
• Ensure accurate and organized record keeping of complaints, audit outcomes, compliance documentation, supplier certifications, and monthly reports to support traceability and audit readiness.
• Support initiatives to enhance food safety systems and compliance processes, including identifying trends, recommending improvements, and contributing to SOP updates.

Skills and Preferred Qualifications

• A bachelor’s degree in a related discipline.

• Attention to detail - Ability to maintain high accuracy and thoroughness when executing tasks
• Communications skills Excellent interpersonal skills. The ability to deal effectively with a wide variety of people, internal and external to the organization. Show clear ability for succinct and to-the-point communication,
• Adaptability receptive to new ideas and new ways of doing things. 
• Effectively prioritize according to competing demands and shifting objectives.
• Open-minded able to embrace new ideas, methods, or approaches at all times, ensuring that the main goal is constantly insight,
• Motivated learner - Look for and take advantage of opportunities to learn new skills and develop strengths,
• Able to work autonomously and prioritize own workload and adjust to the needs of the business
• Team working skills Excellent planning and organization skills, working as part of the transversal team with an FSQA cap, is key.

• Passionate about our business.

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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