Product Operations Assistant

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success. 

Job Description

The Product Operations Assistant in the Philippines supports the operations and management of a company's products. They play a crucial role in ensuring that products are developed, launched, and maintained efficiently and effectively. It is strong organizational skills, good problem-solving abilities, and excellent communication skills. They should also have a good understanding of product management processes and principles.

• Will oversee and manage recipe cards administrative and editorial processes

• Will be responsible for menu checks, updates, etc.

• Will coordinate with all relevant stakeholders

• Will upload all recipes and meal choices to our online recipe database

• Update and maintain trackers as a core of the product operations process

• Maintaining, organizing, cleaning and upkeep of data

• Reports any data issues to the team

• Keeps data updated in the different sources

• Contributes to team effort by accomplishing related results as needed

• Perform ad-hoc, once-off admin processes such as updating excel tables as needed

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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