French Bilingual (Project Based Customer Care Specialist)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Job Description

Main purpose of the job

Our customers are the heart of our business, we care about their belongings arriving safely to their destination on time. We are looking for someone who has a proven track record of delivering first-class customer service across multiple channels, including phone calls, live chat, and email. You will be front and centre throughout the full customer journey supporting our customer, from the order process to ensuring customers deliveries are a success. We are wholeheartedly a customer centric organisation, so if you love people as much as we do, this is the role for you.

We are looking for someone who can deal with the challenges (and rewards!) of working within a small team in a fast-paced and online environment. Our business is growing, and we are looking for someone who wants to grow and develop with us.

Responsibilities and duties

• Deliver high quality and effective customer service via telephone, email, and live chat.

• Achieve and surpass the required service targets.

• Schedule bookings over the phone and via online channels.

• Actively monitor orders through to completion and proactively identify potential collection and delivery delays or difficulties.

• Liaise directly with our couriers and their customer service representatives to resolve customer issues and improve the customer experience.

• Identify and provide proactive recommendations to Sherpr to enhance the customer experience.

• Contribute to the wider growth of our fast-paced start up

Skills and preferred qualifications

• 2+ years customer service experience, dealing with multiple contact channels.

• Experience dealing with couriers and customs clearance is desirable.

• A positive and resilient individual who excels at all forms of communication.

• An engaging personality with the ability to connect and empathise with people from all backgrounds.

• A creative and resourceful problem solver with tons of initiative.

• Excellent communication and interpersonal skills.
• With 13-a Visa/Working Permit for foreign candidate (Preferred) 

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

Benefits:

• Language Premium
• Work From Home
• Promotion to Permanent Employee

Schedule:

• Monday - Friday
• Mid Shift Schedule

Language:

• English (Required)
• French (Required)

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