Onboarding/Offboarding Specialist (Sharedserv & Client Facing Operations)

About Us

HelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

JOB DESCRIPTION

• Ensure that staffing requirements are met to identify, attract, and onboard top talents to efficiently and effectively meet dynamic business needs.
• Collection of pre-employment requirements/documents.
• Initiates and monitors on-boarding tasks/documents for new hires.
• Ensures new hire records are complete and accurate.
• Initiates and monitors pre-employment medical examination to ensure that all new hires are complete and fit to work.
• Acts as a liaison between recruiters, paperwork collectors and payroll processors. 
• Communicates with clients, applicants/candidates, and external recruitment vendors.
• Research, audits, and analyzes data to ensure information is complete and in accordance with internal policies, procedures, and regulatory requirements; and
• Runs and distributes standard reporting.

JOB QUALIFICATIONS

• Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Human Resource Management, Psychology or equivalent.
• At least 6 months to 1 year experience handling end-to-end recruitment.
• Recruitment background from a BPO/Call Center is required
• Working knowledge in managing HR management system, applicant tracker system (ATS), social networking sites, online job boards, recruitment database, and other recruitment tools and applications.
• Excellent written and oral communication skills.
• Proficient computer and software skills to include the use of word processing, email, spreadsheets, and electronic presentations.
• Energetic and enthusiastic; good interpersonal and relationship-building skills.
• Ability to work under pressure, challenging work environment and meeting tight recruitment deadlines.
• Flexible and open-minded to carious changes and business decisions.
• Works with minimal supervision.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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