Sales Representative (Inbound and Retention- Project Based)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

1. Main purpose of the job

The main aspect of the role will be as the voice of the brand and community, taking calls from our members and encouraging them to continue with their membership, doing outbound calls to upgrade or reactive the account of the customers who canceled before. The channel/skilling may change depending on the client's request (inbound, outbound, reactivation, CS, etc..)

2. Responsibilities and duties

• Contact potential customers via phone, email, and social media to promote our subscription

• service and increase sales.

• Build strong relationships with existing customers and ensure that they remain loyal to the

• company.

• Use persuasive sales techniques to educate customers about the benefits of subscribing and to overcome objections.

• Manage and update customer records and sales data in our CRM system.

• Provide excellent customer service and support to ensure customer satisfaction and loyalty.

• Meet targets and performance metrics set by the clients.

3. Skills and preferred qualifications

• Previous experience in sales - preferably in a subscription-based service or a related industry.

• Excellent communication skills, quick to resolve the issue with great CS skills and high quality.

• Positive energy and can-do attitude.

• A person with high regard for integrity and diligence. Works efficiently with minimal supervision.

• An interest/passion for Craft Beer and Wine - ideal but not essential

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