Logistics Team Leader

About Us

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description:

Responsibilities and duties

• Responsible for managing the Philippines based HelloConnect Logistics team, delegating daily tasks, managing team training, onboardings, OKR responsibilities, holidays and team building activities.
• Lead and manage the HC logistics team ensuring adherence to company policies, procedures, and performance standards.

• Build and maintain daily tasks checklists for team and ensure all tasks are completed

• Complete performance reviews of the direct team members and support hiring for new roles.

• Building standard operating procedures (SOPs) for the direct and indirect teams, identifying areas for improvement, maintaining a proactive approach to prevent potential challenges.
• Assisting the HelloFresh Inbound Logistics team with reporting and analysis support, ensure coverage during peak periods and vacations, and enhance collaboration with HelloFresh Logistics Specialists.
• Work closely with cross-functional teams, including procurement, production and the quality assurance, to foster seamless collaboration and communication.

• Plan and run regular engagement events with the Philippines based HelloConnect team.

3. Skills and preferred qualifications

• Experience in Logistics and Supply Chain, preferably in the food or CPG industry.

• Strong Microsoft Office skills, experience with Microsoft Excel a must

• Ability to work with little supervision and track multiple processes

• The ability to multi-task in a fast-paced environment

• Outstanding organization and detailed oriented

• A strong communicator: you are proficient in both written and verbal communication and use your skills to clearly articulate problems, processes, and decision-making clearly.
• Process driven: you believe everything should be documented and you understand the value of a good checklist.

• A people leader: you are a people-person who easily connects with your team and engages with them to understand their needs.
• Independent: you see things that need to be done and you do it. You check-in regularly but you come with ideas and solutions.

Benefits:

• Unused leave credits can be converted into money for a maximum of 5 days, provided at the end of the year
• 13th-month pay calculated proportionally based on the duration of employment
• Long Service Benefit is granted at a rate of 0.5 times your monthly basic salary per year of service, capped at a maximum of 2 monthly salaries
• Health Maintenance Organization (HMO) coverage is available for the principal employee from the first day of employment and for one dependent after one year
• Group Life Insurance is provided
• Paid time off includes 10 days per year during the first year of employment, and 20 days per year starting from the second year of employment.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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