People Shared Services Associate (Global Mobility)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

As a People Shared Services Associate with Global Mobility Focus at our organization, your responsibilities include maintaining and managing employee data to ensure compliance when it comes to visa and work permit documents. Ensuring data accuracy, updating records, and reporting issues to the team are crucial aspects of your role. You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle ad-hoc admin processes to support operational efficiency, such as sorting employee inquiries and sending out answers.

Job Description

• Facilitate visa and work permit data management and changes such as but not limited to onboarding, visa expirations, visa extensions, and permanent residencies.

• Provide employees with information needed for visa extensions and permanent residencies using company materials and templates

• Review employee visa and work permit documents and ensure the documents' validity, completeness, and compliance. Make sure all documents are stored properly

• Track all visa extension cases to ensure data quality and legal compliance

• Sort out employee inquiries based on urgency and complexity level

• Work closely with the Center of Excellence for Global Mobility.

• Maintains HR master data and movement data in the system by to ensuring high

Degree of data quality.

• Ensures document archiving of all visa and work permit-related documents in the HR 

  system
• Ensure continuous alignment and improvement of HR processes and practices across the organization.
• Participate in activities related to tasks such as training, audit, and creation and review of Standard Operating Procedure, when applicable.
• Keeps the data updated in Workday and corrects whenever applicable data if needed.

• Ensures data accuracy and correct flow of information to the relevant 

  stakeholders involved in the daily activities.

• Perform other related tasks that may be required from time to time.

Qualifications:

• With a Bachelors degree in Human Resources, Psychology and/or related field.
• With at least two (2) years of solid and comprehensive experience in the same capacity, with a focus on Global Mobility.
• Has experience and knowledge of HR processes, systems and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, and execution of ERP systems and tools, database functionality and reporting.
• Proficient in employee data process management.

Competencies:

• Knowledge and working experience in Workday are an advantage.

• Has experience in Microsoft Office tools.

• Experience working in a multicultural and shared services environment

• Has willingness and ability to proactively collaborate and communicate within the team and with stakeholders.
• Ability to resolve conflict with integrity and demonstrate a high degree of confidentiality and negotiation skills within the scope.

• Analytical and able to translate and communicate statistical data into action.

• Ability to work independently as well as in a team.

• Structured, accurate, systematic and committed to delivering within deadlines.

• Ability to take initiative make sound judgments and recommend decisions.

• Result-oriented mindset.

• Has good oral and written communication skills.

• Motivated to facilitate and contribute to the companys growth.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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