Planning & Analytics Team Leader

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Main purpose of the job

We are looking for a detail-oriented, proactive,and supportive Planning & Analytics Team leader to join our team! In this role, you will support day-to-day planning operations by managing data tools, ensuring reporting accuracy, and facilitating effective communication across teams. Support projects across HelloFresh’s brand portfolio in partnership with the PMO team by preparing presentations and providing relevant data and insights.You will be responsible for overseeing, coaching, and guiding a team of coordinators, ensuring deliverables are met while helping facilitate their continued development. This position is critical to maintaining smooth planning & analytical processes and supporting decision-making with accurate, timely data insights.

Responsibilities and duties

• Lead and manage a team of coordinators, fostering a positive team culture, driving performance improvements, and ensuring continuous development through regular coaching and feedback sessions.
• Coordinate and delegate tasks effectively to foster collaboration, ensure team alignment, and drive progress toward shared objectives.
• Ensure timely project delivery by prioritizing tasks, organizing workflows, and tracking progress using tools like JIRA to proactively overcome obstacles
• Monitor forecasts and plans for fluctuations or significant deviations, and communicate insights clearly to the planning team
• Perform insightful analyses and deliver clear presentations by leveraging Google Sheets, Google Slides, and Tableau, while also possessing practical skills in reading and writing SQL queries for database interaction
• Collaborate across departments to ensure projects align with organizational goals

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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