Logistics Coordinator (CA)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Main purpose of the job

We are looking for a Logistics Coordinator who will be the liaison between production facilities and logistics partners to assure successful outbound and delivery to customers. Reporting to the Logistics Manager, as part of the Logistics team, you will play a key role in maintaining vendor relationships, improving on time performance, and troubleshooting any issues as they arise.

Responsibilities and duties

• Track shipments sent to customers and coordinate with logistics partners to resolve any challenges along the way
• Collect error reports and weekly data for logistics
• Assist the operations team in the entire supply chain right from receiving ingredients from suppliers to delivering delicious recipes to customers
• Support operations team throughout the week and provide assistance through modification of outbound logistics plan
• Provide feedback on strategic planning and forecasting
• Administrative tasks related to preparation of data for production and logistics cycle
• Participate and support department in logistics initiatives
• Working with customer care team in order to resolve any logistics related issues
• Monitor progress of last mile partners in order to ensure successful delivery to customers

Skills and preferred qualifications

• 1+ years of experience with leading supply chain, transportation, or manufacturing companies
• Strong interest in logistics and supply chain
• Proven ability to quickly adapt, problem solve and drive the right results using data
• Quantitative and analytical experience must have exceptional MS Excel skills
• Proactive, ambitious, and assertive: take ownership of work and think beyond the scope of a given assignment\
• Extremely organized and have excellent follow up skills
• Strong interpersonal skills and self-motivated
• Entrepreneurial with a strong attitude towards getting things done

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

#HCIndexed