People Shared Services Associate - WFS

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

This is an exciting opportunity to join a new function within our workforce staffing team as a
People Shared Services Associate you will join our fast-paced in-house recruitment team
located in our Shared Service Center (SSC) In Manilla. As part of the team, you will assist in
attracting quality candidates to Hellofresh, meeting the ever-changing business needs and
demands.
This role will be instrumental in supporting the recruitment team in delivering a great candidate
experience ensuring all steps of the process are followed and met in a timely manner. You'll
collaborate with respective stakeholders to enhance the employee experience, maintain
confidentiality, and contribute to overall team goals. Additionally, you'll handle ad-hoc admin
processes to support operational efficiency.

Job Description

• Manage the candidate journey from their application to the record of the offer for all candidates applying for roles at our distribution centers (DC).
• Facilitate talent acquisition from candidate screening, interview schedule/invites, reference checks and other relevant new hire/onboarding back end process.
• Responsible for data management for all funnel activities.
• Maintain and update the scorecard evaluation of candidate interviews results.
• Perform tasks which require interactions with candidates. 
• Ensure continuous alignment and improvement of recruitment processes and practices across the organization.
• Collaborate with the local market representative to ensure best class candidates are being delivered.
• Responsible for process compliance by following guidelines and procedures.
• Participate in activities related to tasks such as training, audit, and creation and review of Standard Operating Procedure, when applicable.
• Keeps the data updated in Greenhouse and corrects whenever applicable data if needed.
• Ensures data accuracy and correct flow of information to the relevant stakeholders involved in the daily activities.
• Perform other related tasks that may be required from time to time.

Qualifications:

• With a Bachelors degree in Human Resources, Psychology and/or related field.
• With at least two (2) years solid and comprehensive experience of recruitment activity - high volume recruitment preferred.
• Has experience and recruitment processes, systems and tools within the various stages of the recruitment lifecycle.
• Has proven skills in managing candidates through the entire recruitment journey
• Experience within the following Applicants Tracking System (ATS)- GreenHouse and Willo interview screening system preferred but not required.

Competencies:

• Experience in managing all stages of the recruitment process, applying recruiting best practices, ideally in growth environments
• Knowledge and working with ATS
• Has excellent knowledge and experience in Microsoft office systems and tools (ie. excel, word)
• Experience working in a multi-cultural and shared services environment
• Has willingness and ability to proactively collaborate and communicate within the team and internal stakeholders.
• Ability to resolve conflict with integrity and demonstrate high degree of confidentiality and negotiation skills within the scope.
• Ability to work independently as well as in a team.
• Structured, accurate, systematic and committed to delivering within deadlines.
• Ability to take initiative and make sound judgments and recommend decisions.
• Result oriented mindset.
• Has good oral and written communication skills.
• Motivated to facilitate and contribute to the companys growth.

Work set up requirement:

• Able to work hybrid
• Able to work CET/UK time
• Able to work PH Holiday when necessary
• 
  

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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