Service Package Team Leader, Indirect Procurement Operations

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

Have you ever wondered how HelloFresh delivers thousands of meal boxes to customers doorsteps? Are you passionate about Supply Chain and Planning, and hope to impact the experience of thousands of customers? Are you obsessed with helping solving challenging problems and creating new solutions? If so, we look forward to hearing from you!

HelloFresh is looking for a Service Package Team Leader to manage a team of Procurement Operation Coordinators within our Global Supply Chain and Procurement function. This role is critical in ensuring the completeness and accuracy of our internal Procurement Ordering System including PR creation, PO management. Working closely with Key User from the business and Procurement teams this role will supervise the daily management of P2P through our Workday Guided Buying Tool.

To excel in this role youll need to be a collaborative leader with excellent communication skills and a passion for optimizing processes. You will be able to confidently establish KPI tracking, reporting and spot opportunities for automation. Above all, we are looking for someone who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you dont tick all the boxes but think youd thrive in this role, we would really like to learn more about you.

What You'll Do

• Lead a team of Procurement Operations Coordinators to accurately and efficiently manage the procurement process closely inline with our procurement policy
• Set up measures and report on performance, present data to key stakeholders on a weekly basis
• Input data and ensure the correct flow of information to the relevant stakeholders involved in the daily activities. Create a governance framework to manage risk.
• Establish and drive consistency across all markets and assign workload accordingly to ensure team objectives are met
• Build a continuous improvement culture to ensure the business issues are not only managed promptly but the users are proactively trained during all interactions
• Provide guidance, support and feedback to ensure that all team members meet their performance goals and deadlines. Motivate your team to go above and beyond.
• Manage escalations within your team to resolve blockers with urgency, partner with the Global Indirect Procurement / Legal / AP team were necessary
• Analyze errors and trace them back to the root cause using raw data from the appropriate database
• Serve as the subject matter expert of the team, role modeling problem solving behaviours

Skills and preferred qualifications

• Excellent verbal and written communication, collaboration, and self-management skills with a strong focus on teamwork.
• Strong analytical, problem-solving, and critical thinking skills
• Assertive, responsible, and adaptable, with the ability to work in a fast-paced environment and navigate complex situations.
• Superior problem-solving capability
  
  
  Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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