Logistics Specialist (Data and Reports) - WFH/Mid Shift

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

Main purpose of the job

You, as Logistics Specialist, play a crucial role in being able to meet the delivery promise made to the customers and in successfully delivering their weekly recipes on time and without errors. You are responsible for overseeing and optimizing the steps required including transportation, storage, distribution and customer experience.

This role needs strong organisational skills, some excel / analytical skills, good problem-solving abilities, and excellent communication skills. They should also have a good understanding of supply chain processes and logistics management and be familiar with relevant software and technology.

Responsibilities and duties

• Closely monitor the delivery status of boxes to ensure smooth delivery to the customer; send out comms as needed
• Act proactively and fastly to ensure to mitigate any force majeure issue within the distribution chain that may prevent the customers from receiving their box on time.
• Maintains customer confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• Perform ad-hoc, one-off admin processes such as updating our customer databases and systems as needed.
• Bonus / Malus scheme: check unattempted deliveries to report bonuses and penalties to couriers (to be done every end of month)

• Inform Customer Care 2nd Line team of weekly refused orders in W(0) to be double checked with customers prior ahead of W(1) orders.

• Review weekly all the errors categorized as account team-Logistics and give feedback to Customer Care manager.

• Documents and reports on any data or tech issues to the team.

Skills and preferred qualifications

• At least 1 year of experience in working with logistics providers is required
• Basic knowledge of Excel and Google Suite (mainly Gsheet) is required
• Basic knowledge of data visualization (in Tableau)

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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