FSQA Specialist

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

1. Main purpose of the job

We are looking for someone with product and supplier management experience to drive food safety and quality compliance. Our Food Safety & Quality Compliance team is growing, and were looking for an energetic food safety professional to join our HelloFresh team. Working collaboratively with our procurement and culinary development, the role will share best practices, create standardized ways of working, drive thinking in food safety regarding product and supplier approval, and support various strategic projects delivering on the Food Safety & Quality Assurance vision. To fuel our growth, we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team spirit, and will take on the challenge to pioneer the ever-changing food industry. As a member of our food safety team, youll be exposed to lean, fast-paced, and engaged QA teams across the system. Within the QA community, youll collaboratively work to mitigate risk and drive standards and operational excellence to ensure the consumer gets safe and high-quality ingredients.

2. Responsibilities and duties

• Working cross-functionally to conduct supplier and product onboarding, ensuring compliance with HelloFresh requirements

• Use your expertise, and knowledge from the industry and the supply base to develop best practice quality specifications and support implementation with suppliers

• Regularly analyze customer complaint trends and work with suppliers to develop plans for improvement

• Creation of templates and procedures to support the standardized implementation of central policy

• You will support the Food Safety & Quality Assurance team by conducting administrative tasks for various strategic projects.

3. Skills and preferred qualifications

• Food sciences/ nutrition or similar scientific degree

• You have knowledge of food safety systems and HACCP Knowledge of food labeling legislation with familiarity with EU requirements High level of analytical skills

• Very good MS Office knowledge (Excel, PowerPoint)

• You are a self-starter who is keen to develop your knowledge and skills Excellent organizational skills

• Excellent spoken and written English is required

• Available in the Canadian time zone

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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