Sr. People Shared Services Associate

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

As a People Shared Services Associate at our organization, your responsibilities include employee data management such as contract administration, certificate generation, benefit data administration, archiving personnel documents in Workday, while maintaining high-quality HR master and movement data. Ensuring data accuracy, updating records, and reporting issues to the team are crucial aspects of your role. You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle ad-hoc admin processes to support operational efficiency.

Job Description

• Facilitate employment life cycle data management and changes such as but not limited to onboarding, contract processing, new hire registration and profile creation, job detail changes/ movements, competency/training requirements, off boarding etc.
• Facilitate time registration, and travel and bill expenses administration.
• Leave administration and other relevant employees benefit data administration in the system.
• Responsible for document management related to courses, performance management, training into the systems, including issuance of employment certificates and other relevant documents.
• Maintain and update competence file and support in electronic filing system structure.
• Maintains HR master data and movement data in the system by to ensuring high Degree of data quality.
• Administrating digital applications such as DocuSign and other relevant document management.
• Ensures document archiving of all personnel-related documents in the HR system.
• Ensure continuous alignment and improvement of HR processes and practices across the organization.
• Participate in activities related to tasks such as training, audit, and creation and review of Standard Operating Procedure, when applicable.
• Keeps the data updated in Workday and corrects whenever applicable data if needed.

• Ensures data accuracy and correct flow of information to the relevant

  stakeholders involved in the daily activities.

• Deputize tasks for members on leave.

• Deputize operations during Team Lead’s absence/off, including people tasks, and act as overall secondary point of contact of stakeholders.

• Supports the Team Leader on daily operations during off/absence.

• Act as Subject Matter Expert in support of the Team Leader.

• Support building the training plan, live training, in-training, follow up training of new and existing procedures.

• Perform other related tasks that may be required from time to time.

Qualifications:

• With a Bachelor’s degree in Human Resources, Psychology and/or related field.
• With at least three (3) years solid and comprehensive experience of the same capacity.
• Proficient of HR processes, systems and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, execution of ERP systems and tools, database functionality and reporting.

• Proficient in employee data process management.

Competencies:

• Knowledge and working experience in Workday are an advantage.

• Has experience in Microsoft office tools.

• Experience working in a multi-cultural and shared services environment

• Has willingness and ability to proactively collaborate and communicate within the team and stakeholders.
• Ability to resolve conflict with integrity and demonstrate high degree of confidentiality and negotiation skills within the scope.
• Analytical and able to translate and communicate statistical data into action.

• Ability to work independently as well as in a team.

• Structured, accurate, systematic and committed to delivering within deadlines.
• Ability to take initiative and make sound judgments and recommend decisions.

• Result oriented mindset.

• Has good oral and written communication skills.

• Motivated to facilitate and contribute to the company’s growth.

Work set-up requirement:

• Able to work hybrid

• Able to work PST/EST time

• Able to work PH Holiday when necessary

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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