Are you looking for a company that empowers talent?

Are you passionate about building a better tomorrow? Heliox, a Siemens business, is providing electric vehicle charging solutions to some of the biggest companies and cities in America. Jump into the driver seat as we accelerate into a truly hyper growth market.

We are shaping the market with innovative EV charging technologies and are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.

The Field Service Engineer performs preventive & corrective maintenance as well as support and commissioning activities for Heliox Technology, a Siemens Business products and solutions across North America. You will be responsible for on-site installing, testing, maintaining and repairing charging solutions for electric buses, e-trucks and other high utilization transportation solutions. Be able to give on-line technical support to colleagues, technical service partners and customers.

Travel requirements: 75%

Position Responsibilities

• Maintaining our product line in the form of repairs, modifications and maintenance.
• Preparing test and service reports.
• Developing suggestions for improvements to our products and services.
• Quality control for third party technical service partners
• Providing onsite commissioning activities inclusive of Site Acceptance Testing (SAT)
• Assisting as a technician of the 3rd line support in solving malfunctions
• Programming, performing input/output tests and measurements, on-line and on-site
• Providing preventive and corrective maintenance as needed
• Providing onsite training to customers
• Diagnosis of failures in case of abnormal product performance
• Updating and enhancing service documentation
• Preparing necessary tools, materials, documentation, permits, travel arrangements and briefings as needed
• Maintaining record of all service activities according company procedures
• Supporting the 24x7 Helpdesk on regularly basis
• Supporting development with deployment, testing, and feedback of new products
• Providing first line of company-support in case of technical product issues
• Supervising 3rs party contractors onsite.

Skills and Qualifications

• Minimum Bachelor's Degree (or equivalent) in Electronics and/or Mechatronics
• Minimum 1-2 years of (current) commissioning and/or service work experience
• Experience with electrical installations
• Experience with troubleshooting invertors, electronics, wiring, and cooling systems
• Experience with serial communication and tools (CAN, EtherCAT, RS485, RS 232, etc.)
• Knowledge of safety regulations (NFPA 70E, OSHA)
• Knowledge of customer service principles and practices
• Adept at using computers
• Adept at reading circuit schematics
• Fluent in English language

About Heliox/Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.