First Line Support Technician

Power the Future of E-Mobility with Heliox

Heliox is at the forefront of fast charging solutions for E-Mobility. Join us and be part of a sustainable future.

Your Role

As a First Line Support Technician, you'll be our front line, resolving customer issues swiftly and effectively. You'll quickly get to the core of the issue, analyze it, document it, and solve it, all while keeping the customer and colleagues informed of progress. With your knowledge of chargers and technology, you provide effective support. Your enormous positive drive and solution-oriented mindset mean you are always thinking one step ahead.

What You'll Do

• Provide first-line technical support via email and phone, this is not related to an IT service desk.
• Troubleshoot and resolve hardware and software issues related to our fast chargers, ensuring clear and ongoing communication with customers and colleagues.
• Escalate complex problems to second or fourth-line support when needed.
• Document all support activities and interactions comprehensively.
• Monitor and manage support tickets for timely resolution.

What You Need

• Vocational or bachelors degree with technical expertise.
• Excellent communication skills in English; proficiency in Dutch is a plus.
• Strong general computer skills, including Excel and Teams; experience with ticketing systems is advantageous.
• Proven problem-solving abilities with a talent for analyzing and resolving technical issues.
• Customer-centric approach, committed to ensuring a positive customer experience and high satisfaction.

Why Choose Heliox

• Career Growth: Opportunities to advance to Field Service Engineer or R&D roles.
• Continuous Learning: We invest in your development and training.
• Dynamic Team: Work with a passionate team dedicated to sustainable mobility.
• Global Impact: Contribute to reducing urban air pollution and global emissions.
• Inclusive Culture: We commit to equal opportunities and a diverse workplace.

Interested?

Do you feel the ENERGY and are you ready to make a difference? Apply today and help us power the future!

Want to become a Helioxer but in another function? Please check out our career page and follow us on LinkedIn!

A cultural match test is part of the selection process.

About Heliox

At Heliox, we make fast chargers to support the transition to an electric world. We power the future of E-Mobility with our hardware and smart energy management solutions. Join us in creating sustainable energy ecosystems around the globe. We are a Siemens Business since January 2024.

Equal Opportunity Employer

Heliox is committed to equal employment opportunity and prohibits discrimination and harassment. We strive to create an inclusive environment for all employees. Apply Now!

Ready to make a difference? Apply now and join Heliox in driving a cleaner future.

@Agencies: Don't contact us, we handle our recruitment internally and do not require external assistance.