Are you looking for a company that empowers talent?

Are you passionate about building a better tomorrow? Heliox, a Siemens business, is providing electric vehicle charging solutions to some of the biggest companies and cities in America. Jump into the driver seat as we accelerate into a truly hyper growth market.

We are shaping the market with innovative EV charging technologies and are dedicated to driving an open and accessible market for electric vehicles, as well as planning and implementing secure grid connections to enable further growth of EV adoption.

We are looking for a Subscription Coordinator / Jr. Service Project Manager. In this role, you will be responsible for managing the customer subscriptions to our software and services from commissioning through renewal/expiration. You will use technology and operations to provide positive customer experience. Additionally, you will support the Service Project Management team with the execution of scheduled services. This position can be located in Atlanta, GA or Wendell, North Carolina. 

Key Responsibilities

• Define and document all processes related to subscription management.
• Review the subscription management dashboard and manage data cleanup daily.
• Maintain DepotFinity subscription ledger and cross check for accuracy/validity for monthly HQ billing.
• Manage manual entry of RSS, Siemens Canada, and other one-off subscriptions (create and associate accounts, sites, subscriptions to charger assets).
• Manage access to non-renewals.
• Work with Product Line Management to ensure subscription PNs are up to date in Zuora.
• Work with Service Project Managers to define the process for and enter and manage service subscriptions.
• Assist Service Project Managers with scheduling regular maintenance, field campaigns and simple case management.

Qualifications

• Bachelors Degree from an accredited university or college or equivalent experience.
• 2+ years project management experience or customer service experience preferred
• Meticulous time management and organization skills
• Demonstrated leadership skills and a proven track record of managing multiple projects concurrently
• A commitment to provide exceptional customer service in a highly competitive market
• Excellent written and verbal communication skills, to present complex topics to multi-level audiences and effectively communicate updates with internal and external stakeholders
• Strong understanding of project management, service, engineering, operations, and logistics preferred.

About Heliox/Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.