PMO & Scrum Lead

Job Purpose:

This role is part of the D&T department of HEINEKEN International. D&T is proud to bring cutting-edge innovation, strong technology, and advanced analytics to HEINEKEN. With speed and agility, we ensure HEINEKEN has the technological competitive advantages it needs to deliver on its ambition.

The role in as part of the APAC Data & Analytics Hub is critical in Heineken to operationalise our strategy of standardised and scalable analytics products across the region and enterprise. The role holder will facilitate project management to ensure timely delivery of our regional Data & AI product roadmap.

Job Responsibilities:

1) Project Management Office (PMO):

• Develop and implement PMO processes and policies.
• Oversee project portfolio management and ensure alignment with organizational goals.
• Monitor project performance and provide regular status reports to senior management.
• Facilitate resource allocation and capacity planning. Ensuring effective and optimal utilization of resources and skills across the hub.
• Ensure compliance with project management standards and best practices.
• Promote and demonstrate core principles of collaboration, prioritization, team accountability and visibility (being an ambassador).
• Ensure a collaborative culture exists within the departments, its (external) development partners and their product teams, promoting team building and ensuring the entire team is engaged.
• Ensure Products in the Hub and across the Hub are aligned in the Ways of Working.
• Identify and support the team with removing any impediments/distractions that interfere with the teams ability to deliver against their commitments.
• Support to APAC OpCos to setup Global process and standards.
• Assist all APAC OpCos to adapt Global Agile ways of working.
• Structurally measuring progress and maturity of the teams.
• Ensure effective quality assurance and the overall integrity of the program.
• Ensure proper process and communication channel for Risk and Change management.
• Lead or facilitate workshops.

2) Scrum Master:

• Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Facilitating Agile practices and ceremonies as needed, e.g. weekly ceremonies for the hub including weekly hub alignment.
• Coach and mentor agile teams to ensure effective adoption of Scrum practices.
• Coaching the team in creating the product backlog, sprint backlogs and writing user stories in the most pragmatic way.
• Remove impediments and foster a collaborative team environment. Managing Work In Progress Limits, making sure the team is not working on too many stories/tasks at once, and helping them get into a flow of starting and completing work in a predictable manner.
• Remove all impediments to progress, facilitates meetings and enables people to resolve conflicts.
• Work closely with product owners to ensure a clear understanding of project goals and priorities.
• Track and report on team progress and performance metrics.
• Working with other Scrum Masters to increase effectiveness of agile ways of working in the organization.

Job Requirements:

• Bachelor or Master degree.
• PMO certification.
• At least 3 years Scrum Master experience in an IT environment, experience as a coach will be a plus.
• Proficient with Jira, MS Project and Confluence.
• Strong understanding of agile frameworks (Scrum, Kanban, etc.). An expertise in industry agile best practices and methodologies.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience working in an agile environment (e.g. user stories, iterative development, etc.).
• Working experience at Portfolio, Tribe and/or Organizational Level in the multi-national company.
• Excellent communication skills, able to manage and challenge your stakeholders.
• Coach, facilitator and leader aiming to increase team's performance, satisfaction, and motivation.
• Enough technical depth and affinity with the products to understand development and delivery issues within the team and judge their relative importance.
• Worked in large organizations, an international setting and are able to work in fast paced environment, meet deadlines and perform at high standards.
• Know the importance of creating value for both the business and the customer.
• Experience with change management, leadership, coaching, solution oriented and continuous improvement.
• Demonstrated ability to effectively manage and prioritize projects and deliverables.
• Highly proficient in MS Office.

Nice to have:

• Experience in data analysis, machine learning or related field.
• Experience with SQL.
• Experience with Azure development environment.
• Experience working with a large development team (CI/CD).
• Experience in FMCG/Beverage Industry.
• Excellent written and verbal English.