Patient Access Specialist $2000 Sign-On Bonus

$2000 Sign-On Bonus with 24 Month Commitment

Job brief

HRRMC is currently seeking a Full-Time Patient Access Specialist to work at our Out Patient Clinics.  This position is scheduled for 40 hours/week, Monday - Friday. The ideal candidate will have excellent customer service and computer skills, team player and self directed.  Additional pay may be granted based on experience.

Responsibilities

Provides superior customer service to patients, colleagues and visitors to the facility. Performs detailed, accurate registration and scheduling of all patients to assure smooth workflow and productivity for staff and providers Maintains the integrity of the demographic information of the patient, insured, guarantor and insurance company

1. Masters and maintains proficiency of Clinics Cisco phone system
2. Practices telephone courtesy at all times, utilizing AIDET, and appropriate scripting.
3. Answers telephone promptly
a. Transfers callers to other areas of the hospital when needed
b. Transfers callers wishing to schedule a clinics appointment to Clinics scheduler, PAS Ill and/or practice coordinators.
c. Minimizes time on phone with each caller, to maximize efficiency, so callers are not on hold for extended periods of time.
4. Cancels/confirms appointments for OPP providers, at callers request
5. Basic knowledge of Aprima
a. Proficient at verifying patient demographics and adding new patients
b. Updating demographics
i. Ensures correct patient name spelling, date of birth, insurance
c. Creates accurate yet concise phone message tasks to nursing care teams through Aprima task messaging.
d. Creates task message for other non-clinical staff as needed.
6. Utilizes all communication tools, Tiger Connect, Aprima instant messaging, to effectively communicate or alert different sub-categories in the clinics.

Requirements

EDUCATION and/or EXPERIENCE

• High school degree, plus a minimum of three years of responsible business experience, preferably in a public relations, healthcare setting, or other professional setting.

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

Benefits include Medical, Dental, and Vision Insurance, Life and AD&D Insurance Policies, LTD Policy, Flex Spending Account, Employee Assistance Program, REACH Air Membership, Employer Matching Retirement Funds and Paid Time Off.

All offers of employment are contingent upon the successful completion of a negative drug screen test*, criminal background check, reference checks, and infection prevention procedures: TB test, Flu Shot, immunization records, and acknowledgement of policies.

Apply Online: www.hrrmc.com