Head - Customer Success

My client is a digital health science company with a global footprint that is at the intersection of healthtech, insurtech and fintech. Below are the primary responsibilities for the role.

Role: Head of Customer Success

Location: Bangalore/Delhi

Key Responsibilities:

• Set the overall vision and strategic plan for our existing clients across the world, focussing on product adoption and positive customer experience

• Drive customer outcomes, product adoption and customer experience

• Assist customers with setting up and further executing our solution to their consumers

• Identify and form upselling and cross-selling strategies

• Promote value through customer experience

• Build, train and mentor a world class team

• Assist in creating product training courses and educational materials for clients

Skills/Qualifications:

• You have proven experience in leading a Customer Success team of an exciting Series A start-up to the next level of its growth

• You are experienced in dealing with multiple teams (ideally in a tech services role)

• You are comfortable working with senior (C-level) executives

• You possess exceptional operational skills to drive organisational efficiencies and customer satisfaction

• You are experienced in working with brand image and promoting value through customer experience

• You have an exceptional ability to communicate and foster positive business relationships

• A background in healthcare / Enterprise SAAS would be an added advantage

• Youre a self-starter who is ambitious and driven to grow with the company

• You have flexibility to work with global clients (overseas travel may at times be required)

Please apply to the role if you think you have the relevant skillset. You can also email us your resume at gavin@headhuntingco.com