Customer Service Representative

Customer Service Representative , Holmeswood,

Salary: Competitive, dependent on experience

Hours: Flexible Hours,  Mond - Friday, 5 Hours per Day or Full-time for the right person 

The Company: My client is a well-established, growing small business based in Holmeswood, specialising in bespoke, handcrafted furniture and home accessories. Known for their high-quality craftsmanship and commitment to delivering exceptional customer service, they are now looking to expand their friendly team. 

Due to continued growth, my client is seeking a dedicated Customer Representative to play a key role in supporting customers and ensuring the smooth running of daily operations. This is a fantastic opportunity for someone with strong interpersonal skills to join a supportive team where your efforts will be truly valued. 

The Benefits:

• A supportive and friendly work environment within a growing, dynamic business.
• Competitive salary and generous holiday allowance.
• Opportunities for training and career development.
• The chance to play a key role in a small, successful team where your contribution makes a real difference.

The Role: 

As a Customer Representative, you will be the face of the business, delivering excellent service to customers and ensuring their needs are met from enquiry to purchase.

The Responsibilities:

• Handling customer enquiries via phone, email, and in person with a friendly, professional approach.
• Providing product information and advice to help customers choose the right solutions for their needs.
• Processing and managing customer orders with a high level of accuracy.
• Maintaining up-to-date and organised customer records in the company's systems.
• Resolving customer queries or issues promptly, ensuring customer satisfaction at all times.
• Supporting the wider team with administrative tasks and contributing to a positive, collaborative work environment.

The Ideal Candidate:

• Strong communication skills, with the ability to interact professionally and build rapport with customers.
• A customer-first attitude, with a passion for delivering outstanding service.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Previous experience in a customer service or administrative role is desirable but not essential.
• A positive, proactive mindset and a willingness to work as part of a team.

You must have the Right to Work in the UK and be able to easily commute to the location.

Ideally we are looking for someone with a driving license.