Customer Service Adviser

Customer Service Advocate , Winsford , £30k

Benefits:

• Competitive Salary + Bonus
• Opportunity to work with a leading company in the industry
• Professional development and training opportunities

The Role:

My client is a leading provider in the temporary traffic industry and is seeking a dedicated and organised Hire Desk Administrator to join their team in Winsford. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

• Customer Service: Serve as the first point of contact for customers, addressing inquiries, processing orders, and providing accurate information about products and services.
• Sales Support: Assist the sales team with quotes, availability checks, and follow-up on potential leads.
• Order Management: Efficiently handle the end-to-end process of hire desk operations, including processing hire orders, returns, and exchanges.
• Administrative Support: Maintain accurate records of all transactions, customer interactions, and inventory levels. Prepare necessary documentation and reports as required.
• Coordination: Liaise with the logistics and operations teams to ensure timely delivery and collection of equipment. Coordinate with other departments to ensure seamless service delivery.
• Problem Resolution: Address and resolve any customer issues or complaints promptly and professionally, ensuring customer satisfaction.

Qualifications:

• Experience: Previous experience in a hire desk, customer service, or administrative role, preferably within the traffic management or construction industry.
• Skills: Strong organisational skills with the ability to multitask and prioritise effectively. Excellent verbal and written communication skills. Proficiency in MS Office (Word, Excel, Outlook).
• Attributes: Proactive and customer-focused approach. Great attention to detail. Ability to work independently and as part of a team.
• Knowledge: Understanding the temporary traffic industry is advantageous.

You must have the right to work in the UK to be considered for this role.