Technical Support Engineer

Technical Support Engineer - Nottingham £30,000 - £40,000

Are you looking for a new challenge? Something with fantastic earning potential, ideally, we are looking for someone who has experience within Industrial, logistics, warehousing, or manufacturing. Also, you will be a self starter and ready for action our client prides themselves on delivering service excellence and you will be working with products you can trust and an award-winning training team delivering exceptional health and safety.

Benefits:

• Company van + fuel card (for work use)
• 25 Days Holiday Plus Bank Holidays (After probation)
• Long service awards and loyalty bonus

The Person:

• Very good organisational skills.
• Able to regularly represent the business in a professional manner.
• Proactive, adaptable, and collaborative approach to both colleagues and clients.
• Willing to travel and stay away from home to meet business needs.
• Good technical focus and a keen interest in the types of technology that we offer.
• Innovative and willing to learn and share ideas.
• Good technical skills and the ability to gain and insight from working with the technology.
• A supporter of positive change and continuous improvement.
• A quick learner who proposes and develops new ideas.
• Confident with a balance of ambition and team player.
• Good interpersonal and technical writing skills.

The role:

Working with the Technical manager the Technical Support Engineers role is to support the management of our client's technology solutions portfolio by providing key technical support. They will collaborate closely with Product Managers, Manufacturing to ensure products are developed and configured to meet customers requirements and to provide the external 1st line product support.

Responsibilities:

Technically contribute and support to the delivery of our Products and Systems offering 1st line support direct to clients.

Ensure close collaboration with other Technical Support Engineers and Product Engineers in the business, ensuring that we offer a best-in-class service to our end clients.

Supporting Product Engineers and others on the operations side of the business when delivering elements of the portfolio to ensure that they are meeting the required technical requirements.

Liaising with and sharing knowledge with others in the business that are providing 1st line support to the portfolio, using appropriate documentation, reporting and tools to enable you to successfully deploy and provide 1st line support for the portfolio.

Experience & Qualifications:

• Experience in the traffic or technology industries, including one or more of the following areas: Traffic Signals, Variable Message Signs, and CCTV
• Suitable Technical qualifications, or relevant technical experience.
• A full UK driving license is essential as you will have a company van/truck, which will be taken home at night. A safe place to park is essential.

You must have the right to work in The UK, we will also complete a driving license background check on your initial call if selected.