Sales / Business Development Representative

Job Location: Gulberg, Lahore, Pakistan (Onsite Not Remote)

Work Schedule: Full-time | 06:00 PM 03:00 AM PKT

Key Responsibilities of SDR:

Role Overview:

As a Sales Development Representative (SDR), you will be the first point of contact for potential clients, playing a critical role in driving sales growth by generating and qualifying leads. Focused on the U.S. market, this role demands exceptional communication skills, persistence, and a results-driven mindset.

Key Responsibilities: 

• Identify and pursue new business opportunities to grow the company's BPO and IT consulting business. 
• Conduct market research to identify potential clients and understand their needs and requirements.
• Lead Generation: Conduct proactive outreach via calls, emails, and social media to identify and engage potential clients. (SQL & MQL)
• Inbound Lead Management: Respond promptly to leads generated through marketing campaigns and qualify their potential.
• Lead Qualification: Oversee advanced prospect research to ensure high-quality targeting and alignment with business priorities. Utilize criteria such as BANT (Budget, Authority, Need, Timeline) to qualify leads and transfer them to Senior Sales Executives. 
• Appointment Setting: Schedule meetings, product demos, or calls with qualified prospects.
• Market Research: Identify and research key decision-makers within target industries to enhance prospecting efforts.
• CRM Management: Maintain accurate and up-to-date lead records in CRM systems such as Salesforce or Dynamics 365.
• Performance Metrics: Consistently meet or exceed KPIs, including outreach activities and meetings booked.
• Industry Knowledge: Stay informed about the company's offerings, the U.S. market, and emerging trends in the industry.

Requirements:

• Minimum undergraduate in IT, Business, Marketing, or a related field shall be preferred. 
• 2+ years of experience in lead generation, lead qualification specifically within the BPO, Software Development, or IT services industry. 
• Strong understanding of BPO and IT services offerings, market dynamics, and client needs. 
• Exceptional communication and negotiation skills, with the ability to engage and influence clients and stakeholders at all levels. 
• Experience in building and maintaining relationships with clients and partners. 
• Analytical mindset with proficiency in data-driven decision-making and market analysis. 
• Excellent presentation and interpersonal skills required. 
• Proven ability to meet or exceed sales-related KPIs in a fast-paced environment. 
• Strong organizational skills and attention to detail. 
• Experience with CRM tools and sales processes is an advantage. (Salesforce, Hubsoft & Microsoft Dynamics)