Responsibilities:
+ Work closely with clients, service manager, project managers and development team from all around the world (South Korea, China, Philippine, US etc.) to perform from define of the project to delivery
+ Monitor and implement preventive methods on the system to minimize unexpected partial or full halt of service
+ Frontend development using Angular, Node JS
+ Backend development using Kotlin, Java and Jco
+ Keep the schedule for the development
+ Provide project/operation progress reports to project team, stakeholders, and management
+ Create aggregate project views and timelines for internal teams
+ Manage defect tracking, risks, and open action items by project.
+ Oversee site immersion process, configuration build out and coordinating test documentation where appropriate.
+ Work with Cloud Contact Center Operations Group to support CMR (change management request) process, release process and work assignments for weekly release.
+ Maintain an attitude of commitment and exhibit responsibility for the needs of team members and external customers.
+ UI development with global standard Visual IVR

Qualifications
Number of Years of Work Experience: Six (6)

Required Skills:
• 4+ years’ hands on experience for Frontend web development in using Angular and Node
• 4+ years’ hands on experience for Backend web development in Java
• 4+ years intermediate level Java/J2EE experience
• Hand-on experience with Amazon AWS
• Strong knowledge of database structure
• Familiarity with JavaScript, HTML, CSS, and other front-end web technologies. Hands on experience is preferred.
• Apache HTTP Server, Apache Tomcat, MS SQL Server Database experience
• Understanding of development process: development, testing, and deployment as well as work breakdown, dependencies, responsibilities
• Experience running and documenting effective meetings
• Attention to detail, and verbal and written communications for technical and non-technical audiences
• Experience using MS Excel to perform insightful analysis and MS PowerPoint to create presentations
• Excellent oral and written communication skills, including the ability to make an executive presentation and communicate technical ideas to non-technical audiences

Preferred Skills:
• JavaScript, HTML, CSS, and other front-end web technologies
• JWT, Spring framework, MongoDB, Redis, and other back-end web technologies
• Information Architecture design is a big plus

Education:
• B.S. in Computer Science, Information Systems, or equivalent experience