Duties and responsibilities:

• advanced direct customer support in the Cloud (AWS and/or Azure),
• responsibility for solving customers cases through contact channels like Support Portal or direct call,
• maintaining the clients environments to ensure its capacity and availability,
• participate in Cloud-based projects which includes managing services, infrastructure architecture, migration or security improvement,
• proactively improve operational aspects (optimization, automation, monitoring),
• collaborate with the rest of the team on all shared cases,
• strive to learn and experiment with new solutions.

Minimum competencies and qualifications:

We are looking for someone with:

• experience in managing/Windows/Linux services, databases and cloud solutions (AWS and/or Azure),
• experience in managing virtual networks and environments,
• good knowledge of networking, identity management, databases and backup services,
• experience in designing and implementation of IT infrastructure and services as secure by default,
• at least 5 years of working in similar position (e.g. as an IT administrator, DevOps),
• experience in PowerShell, Python or Bash scripting,
• experience with CI/CD solutions (e.g. Azure DevOps), containerization (Docker or similar),
• previous experience in Infrastructure-as-Code e.g. Ansible, Terraform, CloudFormation,
• English at a level that allows free communication in the project with the client and team (minimum B2 level),
• proactive, positive attitude,
• open to new experience and willing to learn new things.

Additional skills (nice to have):

• understanding of SOLID principles, OOP and design patterns,
• previous experience in managing hybrid environment,
• ability and knowledge how to calculate costs of cloud services, AWS and/or Azure certification.