• Job Title: Director of Operations and Support
• Job Level: Mid-Senior
• Reports to: VP of PH Operations
• Work Schedule: US PST
• Setup: Onsite
• Start Date: ASAP

Job Description:

• Plan, monitor, and manage the daily activities and operations of the revenue-generating teams in Cebu and all P&L-impacting activities.
• Oversee the teams and push productivity and performance to meet client targets
• Provide guidance and direction to managers and team leaders of the different Cebu departments to improve work efficiency.
• Regularly Evaluate the efficiency of general SOPs/standard operating procedures and propose and execute process improvements when necessary.
• Oversee internal/external departmental and team processes and organize them to maintain work efficiency and productivity
• Work closely with the US department managers/leaders and Cebu managers and lead improvements, and initiatives with the goal to improve the performance of Revenue generating teams (Recruitment, Sourcing, Billables).
• Work with the VP to review financial information and adjust operational budgets to promote profitability
• Make decisions for operational activities and set strategic initiatives to align with our business goals
• Evaluate the overall performance of departments by gathering, analyzing, and interpreting data/metrics
• Ensure that the current processes and practices run with legality and conformity to PH regulations
• Directly report to the VP of Operations; Function as the chief managing partner being on the front lines enabling to see all details that promote employee motivation as well as details that hinder office and/or remote productivity. The Director of Operations will also be the "person next in line" for "approvals and decision-making" if the VP is not available.
• He/She will function as the bridge between senior leadership and all Cebu departments and will work with various Cebu department leaders to ensure departments are operating as efficiently as possible.
• The Director of Operations will also direct the coordination across different departments and be able to identify areas needing improvement. as well as fixing issues and gaps in a timely manner.

SKILLS & QUALIFICATIONS:

• Proven experience as Director of Operations, Site Director, Senior Manager, or equivalent position
• Extensive experience and knowledge of business operations including sourcing, recruitment, BPO operations and management, client relations, and financial budgets
• Excellent organizational and effective leadership abilities
• Outstanding communication and people/interpersonal skills
• Good business acumen, proactive, and excellent process improvement, and problem-solving skills
• In-depth knowledge of diverse departmental functions (e.g. Recruitment, Billables/BPO, Admin, accounting, HR customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Degree in Business Administration or relevant field; MBA (master's in business administration) will be a plus
• Willing to work onsite and work in the US PST schedule