Assistant Manager, Implementation & Process Excellence

Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish our candidates' career success. Over the years, we have innovated and improved how we identify and assess talents to deliver our clients' successful talent strategies.

The organization is seeking an experienced and driven Assistant Manager, Implementation & Process Excellence to lead the successful onboarding of new customers while advancing operational excellence across logistics functions. This dual-focused role blends hands-on project implementation with structured process optimization, supporting the companys broader ambition to build a consistently data-led, insight-driven operating culture.

The role plays a pivotal part in strengthening the organizations service performance, implementing new technologies, and ensuring seamless operational readiness for new and existing customers.

The Challenges

Customer Onboarding & Project Implementation

• Lead the end-to-end implementation of new customer projects, from initial requirements gathering to go-live and stabilization.
• Facilitate onboarding workshops to understand customer workflows, service expectations, operational constraints, and success criteria.
• Develop and manage detailed project plans, timelines, milestones, and risk logs to ensure disciplined execution.
• Coordinate cross-functional readiness (Operations, Warehouse, Transport, IT, Finance, Customer Service, and others) to align resources for flawless deployment.
• Provide regular updates to internal leadership and customers, ensuring transparency and timely issue resolution.

Operations Excellence & Process Improvement

• Support continuous improvement initiatives across warehouse, transport, and logistics operations by analysing workflows, identifying gaps, and recommending improvements.
• Conduct root-cause reviews of process inefficiencies; evaluate cost-benefit impacts of proposed solutions.
• Assist in developing and enhancing SOPs, operating standards, governance structures, and process documentation.
• Contribute to automation and digital adoption effortsleveraging tools such as Power BI, process mapping software, and system modulesto reduce manual activity and improve accuracy.
• Ensure operational quality and compliance metrics are embedded, measured, and adhered to across functions

Resource & Capacity Planning

• Support manpower and equipment planning for new and existing accounts, ensuring operational capacity matches customer requirements and growth forecasts.
• Assist in evaluating scenarios, constraints, and operational models to guide decision-making related to future resource planning.

Technology & Digital Transformation Support

• Track progress of technology-enabled projects and support system implementation activities across logistics functions.
• Coordinate with IT and business teams to test, validate, and operationalize new digital tools.
• Stay current with logistics technology trendsautomation, visibility tools, data analyticsand assess applicability to the organizations operating model.
• Help reinforce a culture where insights, dashboards, and data-driven KPIs inform operating decisions rather than relying on manual or anecdotal inputs

Cross-Functional Collaboration

• Partner closely with Sales, Operations, HR, IT, Finance and Facility Management to support bid responses, solutioning work, process design, and operational readiness.
• Contribute to transformation projects and innovative logistics initiatives aimed at elevating service quality and operational agility.

Compliance & Business Support

• Assist with the renewal of operational licenses, certificates, and compliance documents to ensure business continuity.
• Support ISO audits, including preparation, coordination, documentation, and corrective action follow-up.
• Provide implementation support to the Malaysia office when required, including travel to Johor Bahru for project assignments.

What It Takes

• Diploma in Logistics, Supply Chain Management, Business or a related discipline.
• Minimum 8 years of relevant experience in supply chain or logistics operations, with demonstrated capability in project implementation and process optimization.
• Proven experience managing new customer onboarding projects, operational rollouts, or solution implementations.
• Strong proficiency in Microsoft Office, including Excel (VBA), PowerPoint, MS Project, Visio, and Power BI.
• Knowledge of logistics operations across warehouse, transport, and supply chain processes.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to coordinate across multiple departments, manage timelines, and engage confidently with customers.
• Willingness to travel to Johor Bahru, Malaysia as required for project deployments.

Interested candidates, please click the "Apply To Position" Button.All information will be kept in the strictest confidentiality. 
Notification priority will be given to shortlisted candidates.
Employment Agency No: 11C5794