Customer Service Specialist

Customer Service Specialist

Harmonics Recruitment is currently seeking a Customer Service Specialist on behalf of one of their clients based in Limerick. This is a 39-hour per week role, with working hours of either 7:00 a.m. – 3:30 p.m. or 8:00 a.m. – 4:30 p.m.

Job Title: Customer Service Representative

Department Name: Customer Service

Position Reports to: Senior Supply Chain Specialist

Job Summary: Provides sales support to customers, sales representatives, and other internal staff to ensure timely processing of customer orders and inquiries; and resolution of problems.

Job Duties and Responsibilities:

• Makes identifiable and substantial contributions to continuous improvement. Performs all duties consistent with established guidelines consistent with ISO-9001 and those elements of GMP deemed necessary to support our business (as outlined in the Quality Manual). Actively complies with and endorses Department and Company objectives.
• Receive, process and enter orders into computer system. (Includes price checking, updating customer information, conducting credit checks, etc.)
• Provide customer service including taking and expediting orders, communicating order information, addressing inquiries and researching/resolving problems.
• Coordinate with other departments to communicate customer information and address customer inquiries.
• Provide sales support to traveling sales representatives.
• Attend and actively participate in team meetings.
• Travel to key accounts and related seminars.
• Perform other duties and special projects as assigned by Senior Supply Chain Specialist.

Job Specifications:

• Requires Level 5 Leaving Certificate
• Experience in customer service or sales preferred
• Good telephone and communication skills (written and verbal)
• Self-motivated
• Strong organization skills and attention to details
• Computer proficiency including ERP an advantage
• Service and Teamwork a priority

Benefits

• The benefits include healthcare, pension,

Benefits:
Healthcare, Pension