Job Openings Customer Service Advisors (Dutch Language)

About the job Customer Service Advisors (Dutch Language)

We are seeking dedicated Customer Service Advisors fluent in Dutch to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer support primarily through phone, email, and chat channels. Your role will involve resolving customer inquiries promptly and ensuring a positive customer experience.

Responsibilities:

  • Manage inbound and outbound phone calls with customers in Dutch, addressing their queries and concerns professionally.
  • Record case resolutions accurately in the contact centre tool based on customer interactions via phone, email, chat, etc.
  • Ensure timely resolution of cases within defined service level agreements and individual performance metrics.
  • Escalate complex issues to supervisors or specialized teams as per established procedures.
  • Work independently as well as collaboratively within a team environment to achieve departmental goals.
  • Communicate effectively with internal stakeholders and external contacts to facilitate issue resolution.
  • Strive to achieve high levels of customer satisfaction on all interactions.
  • Adhere to quality standards for all customer interactions and maintain accurate documentation.
  • Fulfill rostered hours and meet staffed time requirements.
  • Handle customer contacts while meeting project KPIs such as response time, handle time, and resolution rate.
  • Undertake additional ad hoc tasks that contribute to improved customer service delivery or operational efficiency.
  • Attend and actively participate in training sessions to enhance product knowledge and customer service skills.

Preferred Competencies:

  • Proficiency in using computers and ability to navigate multiple systems and applications efficiently.
  • Positive, friendly, and proactive attitude with strong problem-solving skills.
  • Team-oriented mindset with the ability to collaborate effectively in a fast-paced environment.
  • Service-oriented approach with a commitment to delivering excellent customer experiences.
  • Flexibility to work varying shift hours or part-time schedules as required.
  • Excellent written communication skills in Dutch for handling written customer interactions, with a typing speed of at least 50 words per minute.
  • Clear background check without any criminal record or default payments.

Educational / Professional Qualifications:

  • Near-native proficiency (CEFR level C1) or native fluency in Dutch, along with manageable English skills (B1+ or better) for understanding documentation and logging information accurately.
  • Previous experience in a customer service or contact centre environment is advantageous.

Benefits:

  • Salary and Health Insurance for the candidate including spouse and kids.
  • Relocation package: Flight and 4 weeks of accommodation for the candidate.
  • Our client will also sponsor candidates from Latam, Africa and Suriname who are willing to relocate to Riga Latvia, our client will sponsor the work permit.

Interview process: HR - Ops - Language assessment - Typing.

Working hours: 40 hours per week (8-hour shifts).

Application Instructions:

If you meet the qualifications outlined above and is eager to contribute to our team, please submit your resume and cover letter in English and Dutch to bella.watts@harborglobalservices.com.