Application Support Engineer

Job Title

Application Support Engineer

Department

Information Technology

Reports To

Senior IT Support Engineer

Location

Aghalee, Northern Ireland

Salary Range

£32k-38k depending on experience

Shift Pattern

Monday to Friday, 9am to 5pm

Job Purpose

The Application Support Engineer is responsible for supporting, maintaining, and optimising business applications used across Hannon Transport, ensuring reliable performance, issue resolution, and user support.

This role acts as a first-line technical expert for operational systems, working closely with IT, operations, and finance teams.

Duties and Responsibilities

Application Support & Maintenance

• Provide day-to-day support for business applications, including TMS, ERP, and operational software

• Troubleshoot and resolve application issues in a timely manner

• Test, configure, and deploy software updates, patches, and fixes

• Assist in system integrations, upgrades, and deployments

User Support & Training

• Respond to user queries related to business applications

• Provide guidance and training to employees on application usage

• Escalate complex issues to Senior Application Support Engineer or IT Manager

Documentation & Reporting

• Maintain accurate documentation for applications, workflows, and processes

• Record incidents, resolutions, and known issues in support logs

• Assist in reporting on application performance and recurring issues

Continuous Improvement

• Identify opportunities to improve system performance and user experience

• Support process optimisation initiatives and digital transformation projects

• Collaborate with IT team to implement system enhancements

Compliance & Security

• Ensure applications comply with company policies, GDPR, and security standards

• Support access control, user permissions, and data integrity

Knowledge, skills and experience required

Essential

• Experience supporting business applications in a corporate environment
• Strong problem-solving and troubleshooting skills
• Familiarity with ERP, TMS, or operational logistics systems
• Good understanding of IT infrastructure and application interactions
• Working Knowledge of SQL, system configuration, or reporting tools
• Strong communication skills for user support

Desirable

• Experience in transport, logistics, or regulated industries
• Batchelors Degree in relevant field (Computer Science, BIT etc)
• IT certification (Microsoft, ITIL, or relevant application-specific training)

Personal Attributes

• Analytical and detail-oriented
• Patient and approachable with excellent customer service skills
• Proactive and solutions-focused
• Able to work independently and escalate when necessary
• Collaborative team player

Why join Hannon Transport

• Join a company focused on innovation, sustainability and growth
• Exposure to large-scale digital transformation projects in a leading logistics organisation
• Professional development and training opportunities
• A competitive salary and company benefits are available for the right candidate

Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon may adapt duties as deemed necessary.