SAV (After Sales Service) Admin Intern

SAV (After Sales Service) Admin Intern

Objective:
This intern will provide essential administrative support to our After Sales Service (SAV) team, directly assisting our technician team, in streamlining after-sales operations and improving customer experience.

Key Responsibilities:

• Administrative Coordination: Oversee daily administrative tasks for the SAV department, including documentation, order tracking, and follow-ups.
• Customer Service Support: Manage customer inquiries, service requests, and complaints, ensuring all issues are addressed promptly and effectively.
• Documentation and Record-Keeping: Prepare, organize, and maintain records for repairs, warranties, and service reports for easy retrieval and reference.
• Inventory Assistance: Help manage the inventory of spare parts and tools required for repairs, ensuring they are well-stocked and organized.
• Internal and Client Communication: Act as a liaison between the SAV team and clients, facilitating smooth service operations and ensuring clear communication.
• Scheduling and Tracking: Assist in tracking service timelines and coordinating repair and maintenance schedules with clients.

Key Qualifications:

• Currently pursuing a degree in Business Administration, Customer Service, or a related field.
• Strong organizational skills and attention to detail, ensuring accurate record-keeping and efficient workflow.
• Proficient in Microsoft Office Suite (Excel, Word), with knowledge of CRM or inventory management software as a plus.
• Excellent communication and problem-solving skills, with a proactive approach to supporting team needs.

Discover even more exciting perks and opportunities by joining us!