Director, HR Service Management

About the Role

Organon is seeking a dynamic and strategicDirector of HR Service Managementto lead key HR initiatives within the HR Services function. This newly created role will also play a crucial part in ensuring the seamless execution of high-impact projects while spearheading process enhancements that drive efficiency and innovation.

Key Responsibilities

• Lead

  strategic HR initiatives

  and transformation projects across HR Services teams and the rest of the HR function to enhance service efficiency and innovation.

• Oversee the

  ESS HR Services portfolio of projects, ensuring alignment with business goals and successful execution.

• Drive

  continuous improvement

  efforts by identifying opportunities for process optimization and increased operational effectiveness. Mentor and guide members of the community to embed continuous improvement into our ways of working.

• Establish and manage

  operational metrics and key KPIs

  to ensure HR service excellence.

• Collaborate closely with HR and business leaders to align

  HR service strategies

  with company objectives.

• Monitor project milestones, risks, and performance metrics to ensure timely delivery of HR transformation initiatives and ongoing BAU projects.
• Foster a culture of

  innovation and change management

  within the HR Services function.

• Act as a key point of contact and subject matter expert for

  HR service governance & compliance efforts (e.g. GDPR, SOX), ensuring compliance and best practices in service delivery.

Qualifications & Experience

• Proven experience (10+ years) in

  HR service management, HR transformation, or HR operations leadership

  roles.

• Strong

  project management and process improvement

  expertise, with a focus on HR services.

• Experience in

  continuous improvement methodologies

  (e.g., Lean, Six Sigma) and experience creating a culture of continuous improvement.

• Ability to drive strategic initiatives and manage multiple complex projects in a global HR environment.
• Strong stakeholder management and communication skills and ability to influence at all levels.
• Experience with

  HR technology and digital transformation

  initiatives. Workday and Service Now experience a plus.

• Excellent analytical, problem-solving, and decision-making abilities.
• Bachelor's or Master's degree in

  Human Resources, Business Administration, or a related field.

Why Join Organon?

• Be a part of a

  mission-driven company

  focused on improving womens health and well-being.

• Lead

  high-impact projects

  that contribute to transformation and innovation.

• Work in a

  collaborative and inclusive

  global HR environment.

• Enjoy opportunities for

  career growth and professional development.

If you're a strategic HR leader passionate about driving transformation and enhancing HR service delivery, we encourage you to apply for this exciting opportunity!

​