JR-135361 Data Center Customer Operations Engineer II

Data Center Customer Operations Engineer II

Equinix is the worlds digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We area fast-growing global company with 20 years of consecutive quarterly growth*.Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

*As of Quarter 4 2022

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Job Summary
Assists with basic repairs, maintenance, and installations of Data Center infrastructure. Collaborates with others to resolve basic incidents and to keep the Data Center running smoothly.

Responsibilities
Facility/Infrastructure Maintenance

• Performs site inspections and monitors the building and Data center alarms
• Performs basic preventative maintenance on site infrastructure (e.g. changing filters on air conditioning units), or manages vendors
• Assists more senior staff in repairs and corrective maintenance

Site Administration

• Completion of site logs and data gathering for basic permits, such as MOPs and scripts

Incident Management

• Assists more senior staff with responding to all on-site incidents and acts as directed

Work Orders

• Completes basic work requests and assists with circuit installations

Collaboration

• May work internally or with other departments to increase efficiencies and reduce potential failure scenarios

Additional Projects

• Assists more senior staff with infrastructure projects

Qualifications

• Fresh graduates are welcome
• At least a Higher Nitec in an Engineering/IT field
• Willingness to work on rotating shifts
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills