JR-531101 Assistant Manager, Customer Operations

Assistant Manager, Customer Operations

Equinix is the worlds digital infrastructure company, operating 240+ data centersacross the globe andproviding interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We area fast-growing global company with 20 years of continuous growth.Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providersin 32countries spanningsixcontinents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment. that is foundational to our core values as a company and is vital to our success.

​

Job Summary

Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Responsibilities

Leadership

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors.
• Plans core duties for the team to complete.
• Ability to manage and supervise the project team

​

Systems Support

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

​

Installation

• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
• Performs testing of cables before handing to customer

​

Vendor Management

• Manages, briefs, and instructs vendors for installation, testing, and labeling

​

Maintenance

• Performs preventive maintenance to Data Centers equipment to prevent faults from occurring

​

Project Management

• Handles multiple projects and assists in designating work to team

​

Technical Expertise

• Extensive knowledge in network and equipment platforms, systems, and circuits

​

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelors degree, or equivalent work experience