REQ-6115 Workplace Manager

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

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So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

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What We Do:

The Trade Desk is seeking an inspirational Workplace Manager join our dynamic Workplace Services team! Our Workplace Managers lead teams that are responsible for creating a best in class workplace experience by overseeing vendor services, driving workplace communications, establishing stakeholder relations, and identifying ongoing opportunities for improvement. This role covers a diverse range of responsibilities and is focused on owning and managing day-to-day operations for one of our office locations.

This person will be a strong Cultural Ambassador for The Trade Desk bringing first-class hospitality and a customer centric approach to work each day. Candidates must be able to work independently with little or no on-site supervision, be able to manage multiple projects in a fast-paced environment and have excellent written and verbal communication skills. The candidate should have strong mentorship qualities to guide and educate team members and office staff. This role is multi-faceted, dynamic and engaging; an upbeat, positive attitude is a must.

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What You'll Do:

• Lead efforts to elevate the holistic workplace experience by demonstrating a strong hospitality focus across wide array of services such as: employee and guest arrival experience, office communications, food and beverage, facilities, health and safety, space planning, office culture activation, events support, and shipping and receiving
• Maintain and influence effective relationships with senior business leaders and teams across functional areas throughout the organization that effectively balance the needs of the workplace team, the office, and the business
• Lead communication efforts for our team, communicate difficult concepts across various platforms with professionalism, creativity, and clarity in a way that effectively influences others
• Partner with members of the Real Estate and Workplace Services team and other departments to help ensure successful completion of special office projects
• Actively assess the pulse of the office by engaging with employees at all levels of the organization and sharing insights with the workplace leadership team in order to achieve successful organizational outcomes
• Use independent judgment, proactively and efficiently manage end to end workplace operations, create and implement scalable process and procedures, manage budgets, and oversee delivery of programs and services that positively impact the workplace culture and employee productivity
• Coach and mentor other members of the team and provide guidance on complex issues facing the workplace organization
• Identify, negotiate, and manage strategic vendor relationships and address service concerns through timely feedback and performance reviews
• Delegate and prioritize effectively while balancing competing priorities
• Regularly exercise discretion and independent judgement to implement important action
• Understand importance of local government nuances and rules & regulations
• Partner with HR and building management to communicate information to employees and visitors in a timely manner to ensure a safe and secure workplace for everyone
• Work closely with other managers and senior leaders to coordinate across departments and build The Trade Desks organizational capabilities
• Maintain broad understanding of the processes, procedures, and systems used to accomplish teams work and familiarity with the underlying concepts in other disciplines within the function

Who You Are:

• 5+ years of related work experience and experience within tech sector is a plus
• Strong understanding of Australian business protocols.
• Excellent organizational and problem-solving skills, be solution focused, have high EQ, be professional, collaborative, reliable, and have a genuine interest in providing excellent overall service
• Passion your work matters, and you deliver it with an upbeat, positive attitude with attention to detail
• Grit sometimes solutions take creative thinking and multiple iterations. You are resilient to finding solutions
• Excellent Decision Quality Know when to escalate and when to decide. Understand how decisions can have impact across teams, offices, and global objectives
• Strong team player with experience working with C-Suite and Executive levels
• Experience managing team members and external vendors
• A creative mind with an ability to suggest innovative ideas and improvements
• Strong business acumen and knowledge of business insights
• Excellent written and verbal communication skills, in both large and small groups
• Proficient in MS Office Suite Word/Excel/PowerPoint
• Able to respond after hours for emergencies and able to work outside of designated hours as needed