Service Delivery Manager (Berlin, hybrid, public sector)

Key job characteristics:

• Location: Berlin
• Type: Full time, hybrid/on-site
• Languages: German (min.B2+/C1) and English

Dear Applicant, for our client - public sector company - we are looking for a skilled Service Delivery Manager responsible for overseeing and managing the delivery of high-quality services (IT mainly) to our clients. This role requires a deep understanding of a service management in various sectors (IT, medical preferred), good communication skills in both German and English, and the ability to lead a team to ensure service levels are met or exceeded

Responsibilities:

• Oversee the day-to-day operations of service delivery (including IT), ensuring that services are delivered on time, within scope, and according to the agreed-upon service levels.
• Monitor and report on service performance, identifying areas for improvement and implementing necessary changes.
• Identify areas for service improvement and work with teams to implement enhancements.
• Coordinate with internal teams to ensure that resources are aligned with service delivery requirements.
• Implement and manage ITIL-based service management practices, ensuring compliance with industry standards.
• Manage IT projects related to service delivery, ensuring they are delivered on time, within scope, and within budget.
• Ensure that services are delivered within agreed budgets, and identify opportunities for cost optimization.

Requirements:

• Successfully completed degree in (business) information technology or a comparable degree. program with an IT background or relevant trainings.
• Minimum 3 years of experience as Service Deliver Manager or similar position.
• Proven experience in managing medium-scale services and projects.
• Experience working with ITIL or other service management frameworks.
• Strong understanding of IT issues and terminology.
• Highly desired: previous experience in healthcare services.
• Strong problem-solving and decision-making abilities.
• Excellent communications skills.
• German and English language minimum C1.

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