Planning Supervisor

KEY RESPONSIBILITIES:

AFTER SALES PERFORMANCE

Standardize KPIs calculation criterias and rules

Calculate KPIs manually and/or through systems

Create management reports and slides to support field team & managers

Make business analysis and recommendations to improve overall business

VOLUME TREND

Calculate current and future units in operation and service demand

DIGITALIZATION

Coordinate DMS standardization according to GWM strategies

Integrate systems according to After Sales and company strategies

Create automatic dashboards through PowerBI, systems and Excel if needed

DEALERS STANDARDS

Standardize dealer capacity references

Control dealers capacity so they can attend brand requirements

ROAD MAP

Create annual plan with related departments and validate with BOD and HQ

Coordinate road map implementation periodically (monthly, quarterly, etc.)

Synchronize road map implementation with departments goals and staffs goals

GOVERNANCE

Set governance meetings to support operations management and projects implementations

Support After Sales areas to standardize governance reports

Create and control After Sales budget and payments

REQUIRED KNOWLEDGE AND SKILLS:

Project management

Multitask administration

Negotiation experience with dealers, dealers association and top managements

Teamwork mindset

Bachelor's degree

High experience with After Sales planning

Knowledge of After Sales operation (dealers operation, dealers process, technical, logistics, customer care, warranty, commercial, training, etc.)

Experience at automotive industry (at least 5 years)

English (advanced)