Coaching Coordinator

As a Coaching coordinator r within the Student Experience department, the primary responsibility is to complete outreach calls to Arden students, to promote the coaching service and schedule an onboarding session for the student with a coach.

Job Responsbilities:

• To support students to book an onboarding session with a member of the Coaching team.
• To send follow up communications confirming the students coaching appointment details and reschedule/cancellation information.
• To complete follow up calls to students who do not attend their onboarding session with a coach.
• Update student database with relevant coaching call information.
• Respond to incoming emails from students regarding making a booking with a Coach.
• Qualifications:
• Completed Bachelor's Degree of any course
• 2+ years experience in a customer service environment, ideally for phone, email, and chat platforms.
• Exposed in a high volume and busy environment.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse student populations.
• Proficiency in CRM systems (e.g., Salesforce) and MS Office Suite (Word, Excel, PowerPoint).
• Detail-oriented with excellent organizational skills and the ability to manage multiple priorities.
• Proactive and team-oriented with a collaborative mindset.

Work Arrangement:

• Onsite work
• Work Location: Robinsons Zeta Tower, C5 Road, Ugong Norte, Quezon City. Office is near IPI Pasig and Tiendesitas. Office is accessible from Eastwood, C5 Road, Ortigas CBD, and Rizal areas.
• Work Schedule (Monday to Friday, 4PM to 1AM PH time)